Based at our Milton Keynes office.

Role Purpose:

• To ensure Mirka and its employees utilise IT equipment and systems to the required competence and according to instructions, processes and guidelines
• To support Group IT at a local level and ensure security of data

User Support:

• Develop and maintain required levels of user skills, knowledge, competence and capabilities
• Optimise usage of Office365, particularly Teams, OneDrive and SharePoint by employees
• Support users in Group systems e.g. MissWin, Agresso, SAP and be the contact with Mirka Group IT function
• Conduct IT Employee Survey and implemenmt required actions
• Issue and withdraw user equipment according to user role
• Onboard new employees

Systems:

• Group IT
  • Fully support the implementation and development of Group systems, including software upgrades, network security
  • Maintain an open and constructive relationship with Group and other Mirka IT personnel
• Mirka UK
  • Implement Business Continuity Systems
  • Implement Mirka EDI with Customers' systems (in collaboration with Group IT)
  • Manage the operational relationship with the outsourced IT Managed Services provider and Comms suppliers
  • Maintain and develop the Company Intranet (using SharePoint)
  • Troubleshoot issues

Compliance and Security:

• Be responsible for IT GDPR compliance and Information Security according to applicable regulations, company guidelines and legislation
  • Data and Networks
  • IT and Comms Equipment, including Asset Register maintenance

CRM Duties:

• Develop and maintain the System in-line with Group and MUK expectations
• Audit Sales teams capabilities and usage of CRM to Company Standards
• Prepare and deliver CRM Training Sessions, remotely, off-site and at Milton Keynes

Core Competences, Skills and Knowledge:

• Effectively communicate technical information to non-technical personnel
• Office365, Active Directory, Networks and User Support
• Ability to create training material and train effectively
• Knowledge of working within GDPR, Info Sec policies and operating procedures
• Create, document and control Process Instructions
• Software Automation / Workflow Processes / SQL Databases and Report Writing

Personal Profile:

• Help Sell and Support focussed
• Operate to high standards, maintain discretion and confidentiality and demonstrate high levels of attention to detail
• Change seeker with a view to making lean improvements
• Willing to increase competence and skills through training, seminars, webinars, workshops (internal / external), magazines, websites etc
• Available to occasionally work late and weekends to facilitate suppliers and minimise disruption to staff during working hours

For full Job description or to submit your CV please contact:

Carrie Litherland

HR Manager

carrie.litherland@mirka.com