We think you are in United States. Do you want to visit the local website?

Select your location

Asia/Pacific

Australia

Australia

English
China

China

中文
India

India

English
Japan

Japan

日本語
Middle East

Middle East

English
Singapore

Singapore

English
Thailand

Thailand

ไทย
Turkey

Turkey

Türkçe

Europe

Czech Republic

Czech Republic

Čeština
Denmark

Denmark

Dansk
Finland

Finland

Suomi Svenska
France

France

Français
Germany

Germany

Deutsch
Italy

Italy

Italiano
Norway

Norway

Norsk
Poland

Poland

Polski
Sweden

Sweden

Svenska
Spain

Spain

Español
United Kingdom

United Kingdom

English

North America

Mexico

Mexico

Español
United States

United States

English

South America

Brazil

Brazil

Português

Global

Global Site

Global Site

English

We're looking for a Customer Services Advisor to join our team in Milton Keynes

5/24/2022

Based in our Milton Keynes Office

We are currently recruiting for a Customer Service Advisor. This is not a call centre environment but a small friendly open plan office.

Main Duties

  • Support the Customer Service Managers
  • Administer customer orders via email and Web
  • Respond to incoming customer enquiries and provide solutions
  • Pass on enquiries to Technical Salesmen, where required
  • Manage customer complaints using our internal MISS system
  • Liaise regularly with manufacturing and distribution partners in Belgium
  • Liaise with Accounts Department and Logistics where appropriate
  • Become familiar with Promotions, New Products, Product Exits and Special Pricing
  • Attend Training Sessions to understand Features and Benefits of Products
  • Achieve the Customer Service Standards
  • Handle telephone calls efficiently and quickly
  • Key Account Support
  • Internal Sales
  • Communicate with customers via Online Chat

 

Personnel Requirements:

  • Previous Customer Service experience in a similar environment
  • Ability to handle several activities and to see tasks through to completion
  • Contribute to Meetings
  • Friendly and professional telephone manner
  • Professional attitude to dealing with customers, colleagues, contractors and partners
  • Conduct appropriate to an office environment
  • Organised, methodical and willing to learn
  • Open, Honest and Clear Communicator
  • Embrace the Mirka Way
  • Desires to achieve a World Class Customer Service Standard

For full Job description or to submit your CV please contact:

Carrie Litherland

HR Manager

carrie.litherland@mirka.com

Location
  • North East England
  • South West of England