May 24, 2022

Based in our Milton Keynes Office

We are currently recruiting for a Customer Service Advisor. This is not a call centre environment but a small friendly open plan office.

Main Duties

• Support the Customer Service Managers
• Administer customer orders via email and Web
• Respond to incoming customer enquiries and provide solutions
• Pass on enquiries to Technical Salesmen, where required
• Manage customer complaints using our internal MISS system
• Liaise regularly with manufacturing and distribution partners in Belgium
• Liaise with Accounts Department and Logistics where appropriate
• Become familiar with Promotions, New Products, Product Exits and Special Pricing
• Attend Training Sessions to understand Features and Benefits of Products
• Achieve the Customer Service Standards
• Handle telephone calls efficiently and quickly
• Key Account Support
• Internal Sales
• Communicate with customers via Online Chat

 

Personnel Requirements:

• Previous Customer Service experience in a similar environment
• Ability to handle several activities and to see tasks through to completion
• Contribute to Meetings
• Friendly and professional telephone manner
• Professional attitude to dealing with customers, colleagues, contractors and partners
• Conduct appropriate to an office environment
• Organised, methodical and willing to learn
• Open, Honest and Clear Communicator
• Embrace the Mirka Way
• Desires to achieve a World Class Customer Service Standard

For full Job description or to submit your CV please contact:

Carrie Litherland

HR Manager

carrie.litherland@mirka.com

Location

• North East England
• South West of England