Authorised Repair Centres

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FAQ

 

The following companies are appointed as authorised repairers for all electrical tools and equipment supplied by Mirka (UK) Limited.

 

England, Wales & Scotland

Master Tool Services
Tel: 0808 178 1345 (Free from a landline, mobile networks may vary.)
Email: enquiries@master-toolservices.co.uk

Opening Hours
Mon - Thurs: 08.30 - 17.00
Friday - 08.30 - 16.00
Saturday, Sunday and Bank Holidays: Closed

 

Northern Ireland and Ireland

Lamont  Industrial Limited
Tel: 02825 881231
Fax: 02825 880883
Email: sales@lamontindustrial.co.uk

Process

  • The End User or Distributor to contact Service Centre direct.
  • The service centre will request Proof of Purchase and will arrange collection of the machine the next working day.

Fault covered by Warranty:

  • Machine will be repaired and returned to the Distributor or End User.
  • Collection, repair and return will take place within 4 working days assuming proof of purchase is received in good time.
  • Mirka (UK) Ltd will undertake all costs including carriage charges.
  • If considered beyond economical repair, a free of charge replacement machine will be supplied.

Fault not covered by Warranty:

  • Repairer will advise costs, including courier costs, and payment methods and await agreement to pay from Distributor/End User before proceeding with repair.
  • Payment for carriage costs will be required before inspection of the machine.