We're looking for a Customer Services Advisor to join our team in Milton Keynes


Based in our Milton Keynes Office

We are currently recruiting for a Customer Service Advisor. This is not a call centre environment but a small friendly open plan office.

Main Duties

  • Support the Customer Service Managers
  • Administer customer orders via email and Web
  • Respond to incoming customer enquiries and provide solutions
  • Pass on enquiries to Technical Salesmen, where required
  • Manage customer complaints using our internal MISS system
  • Liaise regularly with manufacturing and distribution partners in Belgium
  • Liaise with Accounts Department and Logistics where appropriate
  • Become familiar with Promotions, New Products, Product Exits and Special Pricing
  • Attend Training Sessions to understand Features and Benefits of Products
  • Achieve the Customer Service Standards
  • Handle telephone calls efficiently and quickly
  • Key Account Support
  • Internal Sales
  • Communicate with customers via Online Chat


Personnel Requirements:

  • Previous Customer Service experience in a similar environment
  • Ability to handle several activities and to see tasks through to completion
  • Contribute to Meetings
  • Friendly and professional telephone manner
  • Professional attitude to dealing with customers, colleagues, contractors and partners
  • Conduct appropriate to an office environment
  • Organised, methodical and willing to learn
  • Open, Honest and Clear Communicator
  • Embrace the Mirka Way
  • Desires to achieve a World Class Customer Service Standard

For full Job description or to submit your CV please contact:

Carrie Litherland

HR Manager