Can I set a delivery date?
You cannot set your own delivery date, unless this is offered by the carrier.
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When will I get my refund?
The refund will be made no later than fourteen (14) days following the date on which you received confirmation that the return had been accepted.
Payment has failed or is pending
Payments often fail because a credit card has expired or incorrect information has been entered. Your bank may also refuse an online payment if the amount of the transaction exceeds the payment limit authorised by your bank for your card. Your bank card may simply not be set up to make online transa
What payment methods are accepted?
Payment must be made in cash at the time of ordering in checkout by credit card. Only 'Carte Bleue' (CB), Visa and Mastercard are accepted.
Why has my card been rejected?
Only 'Carte Bancaire Bleue' (CB), Visa and Mastercard are accepted. Please check first that your bank card is one of these cards. Also check that your bank card has not expired (see the expiry date on the front of your card) or that you have entered the required information correctly or that the pay