2+1 years
Register Your Tool
All Mirka power tools have a standard two-year warranty. Get an additional 1 year of warranty free of charge by registering your tool within 30 days of purchase.
How long will it take to deliver my order?
For parcels, the estimated delivery time is between 48h-72h depending on the destination, and for pallets between 3 and 5 days, from the date and time of the order confirmation. For Corsica, the delivery time is longer. Departures are from Monday to Friday, except on public holidays. This being the case, the estimated delivery time is given as an indication only. Any delay in delivery shall not give rise to the award of damages, penalties or cancellation of the order.
The choice of shipping method depends on the constraints of the goods, the security of the goods, the weight and volume of the products. We reserve the right to select the method at our sole discretion. For information:
| Parcel dispatch | Pallet shipment |
| • Max. weight per parcel = 22 kg | • Order weight > 140kg |
| • Max. weight per order < 140kg | • > 10 parcels per order |
| • ≤ 10 parcels per order | • > 5 wide belts per order |
| • Max. 5 wide belts per order | • Special terms and conditions |
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What should I do if an item is missing from my delivery?
Please contact our Customer Service team immediately at shop.fr@mirka.com or via the online Customer service form. Our customer service team will then contact you to find a solution.
What should I do if my parcel has not been delivered?
Please contact our Customer Service team immediately at shop.fr@mirka.com or via the online Customer service form. Our customer service team will then contact you to find a solution.
I would like to cancel my order
Your order is processed as soon as the online transaction is completed. You cannot change or cancel your order on the Mirka online shop. However, if you are a consumer, you do have a right of withdrawal. Once your order has been received, you have 14 days to return all or part of your order, by cont
How long does it take to get a refund?
We will make this refund using the same method of payment that you used for the original transaction; in any event, you will not incur any costs as a result of this refund. We may withhold the refund until we have received the goods back.
Where is my order?
Once your order has been confirmed, you will then receive an email confirming your order. When your order leaves our warehouse, an email is sent to you confirming that it has been dispatched, parcel tracking number and a link to our service provider's website so that you can track your order in real
Where do you ship products?
We only dispatch products to mainland United Kingdom.
Can I have my order delivered abroad?
Unfortunately, we cannot deliver abroad for orders placed via our online shop in France. We only ship to mainland France, including Corsica. You can contact our subsidiaries Contact our subsidiaries and importers Contact our importers to find your nearest Mirka distributor.
Can I have my order sent to another delivery address?
You can specify a delivery address different from the billing address when confirming your order in the checkout.
What is the status of my shipment?
Once your order has been confirmed, you will receive an email confirming your order. When your order leaves our warehouse, an email is sent to you confirming that it has been dispatched, with the tracking number of the parcel or pallet and a link to our service provider's website for real-time track
Can I change my delivery address?
No changes can be made after an order has been validated.
Do you offer express delivery?
For parcels, our service provider is UPS www.ups.com/fr/fr/ and the estimated delivery time is 48-72 hours depending on the destination. For pallets, our service provider is DHL www.dhlexpress.fr and the delivery time is 3 to 5 days depending on the destination. For Corsica, the delivery time is lon
Can I set a delivery date?
You cannot set your own delivery date, unless this is offered by the carrier.
Is delivery free of charge?
Standard delivery is free for all orders of 49.90€ or more including VAT. For orders below this amount, a delivery charge of 9.00€ (incl. VAT) will be added to the price of your order when it is confirmed in the checkout.
What can I return?
As a consumer, you have a legal right of withdrawal. Once you have received your order, you have 14 days to return all or part of it, by contacting our customer service using the online form Form-return-article or by email to shop.fr@mirka.com, who will then contact you to organise the return and re
Can my order be delivered in more than one instalment?
Items in the same order may be dispatched in several packages. The delivery note will indicate the number of packages sent. In this case, each delivery constitutes a separate delivery contract and the fact that Mirka does not deliver one or more packages or any complaint concerning one or more packa
How do I return items?
You must return the goods to the address indicated on the returns form, without undue delay and, at the latest, within fourteen (14) days of receiving the returns form. At your request, we may agree to organise collection of the goods to be returned at the location chosen by you, provided that the c
Will I have to pay taxes for international shipments?
We only dispatch products to mainland France, including Corsica. Products are returned to our warehouse in Belgium. No tax is applied to shipments between France and Belgium.
Can I make changes to my order?
Your order is processed as soon as the online transaction is completed. You cannot change or cancel your order on the Mirka online shop. However, if you are a consumer, you do have a right of withdrawal. Once you have received your order, you have 14 days to return all or part of it, by contacting o
Do I have to pay shipping costs for items returned to you by post?
We will pay the shipping costs for items returned to us under your statutory right of withdrawal and our customer service will email you a pre-paid returns label. Any shipping costs resulting from your choice of a service provider or type of delivery other than the standard service provider or type
I haven't received an email confirming my order
Please check your inbox for unwanted mail. You can contact our customer service using the online Customer service form or by email at shop.fr@mirka.com.