2+1 years
Register Your Tool
All Mirka power tools have a standard two-year warranty. Get an additional 1 year of warranty free of charge by registering your tool within 30 days of purchase.
Can I have my order sent to another delivery address?
You can specify a delivery address different from the billing address when confirming your order in the checkout.
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Why has my card been rejected?
Only 'Carte Bancaire Bleue' (CB), Visa and Mastercard are accepted. Please check first that your bank card is one of these cards. Also check that your bank card has not expired (see the expiry date on the front of your card) or that you have entered the required information correctly or that the pay
How are refunds made?
Once we have checked the quality and quantity of the products returned, we will send you an email confirming whether or not the return has been accepted. All accepted returns will result in a refund of the price corresponding to the products returned. The refund will be made by the same means of pay
Didn't find your answer in these FAQs?
You can consult our Mirka Frequently Asked Questions online help centre or our General Terms and Conditions of Sale, or contact our customer service via the Mirka Customer Service online form.
When will I get my refund?
The refund will be made no later than fourteen (14) days following the date on which you received confirmation that the return had been accepted.
Are payments and purchases on your site safe and secure?
Adyen N.V. ("Adyen"), a company registered with the Dutch Chamber of Commerce under number 34259528 and having its registered office at Simon Carmiggeltstraat 6-50, 1011 DJ in Amsterdam, the Netherlands, handles transactions on the Mirka online shop via secure encryption and according to strict bank
How can I receive my invoice?
The invoice will be sent to you by email once the order has been dispatched, and will include the order number and details of your order detailing the price of the items ordered, any applicable taxes and delivery charges where applicable.
Can I change my billing address?
Your order is processed as soon as the online transaction is completed. You cannot change the billing address after validating your order on the Mirka online shop.
Do I have to pay shipping costs for items returned to you by post?
We will pay the shipping costs for items returned to us under your statutory right of withdrawal and our customer service will email you a pre-paid returns label. Any shipping costs resulting from your choice of a service provider or type of delivery other than the standard service provider or type
What payment methods are accepted?
Payment must be made in cash at the time of ordering in checkout by credit card. Only 'Carte Bleue' (CB), Visa and Mastercard are accepted.
Will I have to pay taxes for international shipments?
Product returns are made to our warehouse in Belgium or to the address indicated on the returns form. No tax is applied for shipments between France and Belgium. We cover the shipping costs for items returned to us under your legal right of withdrawal and our customer service department will send yo
Where is my order?
Once your order has been confirmed, you will then receive an email confirming your order. When your order leaves our warehouse, an email is sent to you confirming that it has been dispatched, parcel tracking number and a link to our service provider's website so that you can track your order in real
Can I have my order delivered abroad?
Unfortunately, we cannot deliver abroad for orders placed via our online shop in France. We only ship to mainland France, including Corsica. You can contact our subsidiaries Contact our subsidiaries and importers Contact our importers to find your nearest Mirka distributor.
What should I do if an item is missing from my delivery?
Please contact our Customer Service team immediately at shop.fr@mirka.com or via the online Customer service form. Our customer service team will then contact you to find a solution.
What is the status of my shipment?
Once your order has been confirmed, you will receive an email confirming your order. When your order leaves our warehouse, an email is sent to you confirming that it has been dispatched, with the tracking number of the parcel or pallet and a link to our service provider's website for real-time track
What should I do if my parcel has not been delivered?
Please contact our Customer Service team immediately at shop.fr@mirka.com or via the online Customer service form. Our customer service team will then contact you to find a solution.
How long will it take to deliver my order?
For parcels, the estimated delivery time is between 48h-72h depending on the destination, and for pallets between 3 and 5 days, from the date and time of the order confirmation. For Corsica, the delivery time is longer. Departures are from Monday to Friday, except on public holidays. This being the
I would like to cancel my order
Your order is processed as soon as the online transaction is completed. You cannot change or cancel your order on the Mirka online shop. However, if you are a consumer, you do have a right of withdrawal. Once your order has been received, you have 14 days to return all or part of your order, by cont
Can I set a delivery date?
You cannot set your own delivery date, unless this is offered by the carrier.
How long does it take to get a refund?
We will make this refund using the same method of payment that you used for the original transaction; in any event, you will not incur any costs as a result of this refund. We may withhold the refund until we have received the goods back.