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Can I have my order sent to another delivery address?

You can specify a delivery address different from the billing address when confirming your order in the checkout.

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Why has my card been rejected?

Only Visa and Mastercard are accepted. Please check first that your bank card is one of these cards. Also check that your bank card has not expired (see the expiry date on the front of your card) or that you have entered the required information correctly or that the payment limit on your card has n

Are payments and purchases on your site safe and secure?

Adyen N.V. ("Adyen"), a company registered with the Dutch Chamber of Commerce under number 34259528 and having its registered office at Simon Carmiggeltstraat 6-50, 1011 DJ in Amsterdam, the Netherlands, handles transactions on the Mirka online shop via secure encryption and according to strict bank

I would like to cancel my order

Your order is processed as soon as the online transaction is completed. You cannot change or cancel your order on the Mirka online shop. However, if you are a consumer, you do have a right of withdrawal. Once your order has been received, you have 14 days to return all or part of your order, by cont

When will I get my refund?

The refund will be made no later than fourteen (14) days following the date on which you received confirmation that the return had been accepted.

Will I have to pay taxes for international shipments?

We cover the shipping costs for items returned to us under your legal right of withdrawal and our customer service department will send you a pre-paid returns label by e-mail. In the case of bulky products, Mirka reserves the right to charge shipping or collection costs for the return. The return wi

Can I set a delivery date?

You cannot set your own delivery date, unless this is offered by the carrier.

Can my order be delivered in more than one instalment?

Items in the same order may be dispatched in several packages. The delivery note will indicate the number of packages sent. In this case, each delivery constitutes a separate delivery contract and the fact that Mirka does not deliver one or more packages or any complaint concerning one or more packa

Where is my order?

Once your order has been confirmed, you will then receive an email confirming your order. When your order leaves our warehouse, an email is sent to you confirming that it has been dispatched, parcel tracking number and a link to our service provider's website so that you can track your order in real

Can I make changes to my order?

Your order is processed as soon as the online transaction is completed. You cannot change or cancel your order on the Mirka online shop. However, if you are a consumer, you do have a right of withdrawal. Once you have received your order, you have 14 days to return all or part of it, by contacting o

I haven't received an email confirming my order

Please check your junk/spam inbox for unwanted mail. You can contact our customer service using the online Customer service form or by email at shop.uk@mirka.com.

Can I place my order by telephone?

For security reasons, you cannot place an order by telephone with our customer service. You can contact us using the online form Customer service form or by email at shop.uk@mirka.com to obtain the contact details of a Mirka distributor in your area.

How long does it take to get a refund?

We will make this refund using the same method of payment that you used for the original transaction; in any event, you will not incur any costs as a result of this refund. We may withhold the refund until we have received the goods back.

Is there a guarantee on my purchases?

Mirka has been manufacturing and selling quality products for professionals for 80 years. See our warranty conditions on Mirka Warranty 2+1. In addition to the 24-month legal guarantee, you can benefit from a free one-year guarantee extension by registering your Mirka® tool online, within 30 days of

Where do you ship products?

We only dispatch products to mainland United Kingdom (excluding Northern Ireland and Scottish Highlands).

What is the status of my shipment?

Once your order has been confirmed, you will receive an email confirming your order. When your order leaves our warehouse, an email is sent to you confirming that it has been dispatched, a tracking number of the parcel or pallet and a link to our service provider's website for real-time tracking of