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Will I have to pay taxes for international shipments?

We only dispatch products to mainland France, including Corsica. Products are returned to our warehouse in Belgium. No tax is applied to shipments between France and Belgium.

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I would like to cancel my order

Your order is processed as soon as the online transaction is completed. You cannot change or cancel your order on the Mirka online shop. However, if you are a consumer, you do have a right of withdrawal. Once your order has been received, you have 14 days to return all or part of your order, by cont

Are payments and purchases on your site safe and secure?

Adyen N.V. ("Adyen"), a company registered with the Dutch Chamber of Commerce under number 34259528 and having its registered office at Simon Carmiggeltstraat 6-50, 1011 DJ in Amsterdam, the Netherlands, handles transactions on the Mirka online shop via secure encryption and according to strict bank

Why has my card been rejected?

Only 'Carte Bancaire Bleue' (CB), Visa and Mastercard are accepted. Please check first that your bank card is one of these cards. Also check that your bank card has not expired (see the expiry date on the front of your card) or that you have entered the required information correctly or that the pay

Will I have to pay taxes for international shipments?

Product returns are made to our warehouse in Belgium or to the address indicated on the returns form. No tax is applied for shipments between France and Belgium. We cover the shipping costs for items returned to us under your legal right of withdrawal and our customer service department will send yo

When will I get my refund?

The refund will be made no later than fourteen (14) days following the date on which you received confirmation that the return had been accepted.

Can I set a delivery date?

You cannot set your own delivery date, unless this is offered by the carrier.

Can my order be delivered in more than one instalment?

Items in the same order may be dispatched in several packages. The delivery note will indicate the number of packages sent. In this case, each delivery constitutes a separate delivery contract and the fact that Mirka does not deliver one or more packages or any complaint concerning one or more packa

Where is my order?

Once your order has been confirmed, you will then receive an email confirming your order. When your order leaves our warehouse, an email is sent to you confirming that it has been dispatched, parcel tracking number and a link to our service provider's website so that you can track your order in real

Can I make changes to my order?

Your order is processed as soon as the online transaction is completed. You cannot change or cancel your order on the Mirka online shop. However, if you are a consumer, you do have a right of withdrawal. Once you have received your order, you have 14 days to return all or part of it, by contacting o

Can I place my order by telephone?

For security reasons, you cannot place an order by telephone with our customer service. You can contact us using the online form Customer service form or by email at shop.fr@mirka.com to obtain the contact details of a Mirka distributor in your area.

I haven't received an email confirming my order

Please check your inbox for unwanted mail. You can contact our customer service using the online Customer service form or by email at shop.fr@mirka.com.

What should I do if an item is missing from my delivery?

Please contact our Customer Service team immediately at shop.fr@mirka.com or via the online Customer service form. Our customer service team will then contact you to find a solution.

What should I do if my parcel has not been delivered?

Please contact our Customer Service team immediately at shop.fr@mirka.com or via the online Customer service form. Our customer service team will then contact you to find a solution.

How long does it take to get a refund?

We will make this refund using the same method of payment that you used for the original transaction; in any event, you will not incur any costs as a result of this refund. We may withhold the refund until we have received the goods back.

Is there a guarantee on my purchases?

Mirka has been manufacturing and selling quality products for professionals for 80 years. All products on sale in the online shop are covered by the legal guarantee of conformity as defined in articles L217-3 et seq. of the French Consumer Code and the guarantee against hidden defects as defined in

What is the status of my shipment?

Once your order has been confirmed, you will receive an email confirming your order. When your order leaves our warehouse, an email is sent to you confirming that it has been dispatched, with the tracking number of the parcel or pallet and a link to our service provider's website for real-time track