Register Your Tool
All Mirka power tools have a standard two-year warranty. Get an additional 1 year of warranty free of charge by registering your tool within 30 days of purchase.
Can my order be delivered in more than one instalment?
Items in the same order may be dispatched in several packages. The delivery note will indicate the number of packages sent. In this case, each delivery constitutes a separate delivery contract and the fact that Mirka does not deliver one or more packages or any complaint concerning one or more packages does not call into question the order as a whole.
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What should I do if an item is missing from my delivery?
Please contact our Customer Service team immediately at shop.uk@mirka.com or via the online Customer service form. Our customer service team will then contact you to find a solution.
What should I do if my parcel has not been delivered?
Please contact our Customer Service team immediately at shop.uk@mirka.com or via the online Customer service form. Our customer service team will then contact you to find a solution.
I would like to cancel my order
Your order is processed as soon as the online transaction is completed. You cannot change or cancel your order on the Mirka online shop. However, if you are a consumer, you do have a right of withdrawal. Once your order has been received, you have 14 days to return all or part of your order, by cont
How long does it take to get a refund?
We will make this refund using the same method of payment that you used for the original transaction; in any event, you will not incur any costs as a result of this refund. We may withhold the refund until we have received the goods back.
Where do you ship products?
We only dispatch products to mainland United Kingdom (excluding Northern Ireland and Scottish Highlands).
Can I have my order sent to another delivery address?
You can specify a delivery address different from the billing address when confirming your order in the checkout.
Can I change my delivery address?
No changes can be made after an order has been confirmed.
Do you offer express delivery?
For parcels, our service provider is UPS www.ups.com/gb/en and the estimated delivery time is 48-72 hours depending on the destination. For pallets, our service provider is DHL www.parcel.dhl.co.uk and the delivery time is 3 to 5 days depending on the destination. Delivery times are given as an indi
Is delivery free of charge?
Standard delivery is free for all orders of £50.00 or more including VAT. For orders below this amount, a delivery charge of £10.00 (incl. VAT) will be added to the price of your order when it is confirmed in the checkout.
Will I have to pay taxes for international shipments?
We only dispatch products to the United Kingdom, excluding Northern Ireland and Scottish Highlands.
Do I have to pay shipping costs for items returned to you by post?
We will pay the shipping costs for items returned to us under your statutory right of withdrawal and our customer service will email you a pre-paid returns label. Any shipping costs resulting from your choice of a service provider or type of delivery other than the standard service provider or type
Will I have to pay taxes for international shipments?
We cover the shipping costs for items returned to us under your legal right of withdrawal and our customer service department will send you a pre-paid returns label by e-mail. In the case of bulky products, Mirka reserves the right to charge shipping or collection costs for the return. The return wi
How are refunds made?
Once we have checked the quality and quantity of the products returned, we will send you an email confirming whether or not the return has been accepted. All accepted returns will result in a refund of the price corresponding to the products returned. The refund will be made by the same means of pay
When will I get my refund?
The refund will be made no later than fourteen (14) days following the date on which you received confirmation that the return had been accepted.
Are payments and purchases on your site safe and secure?
Adyen N.V. ("Adyen"), a company registered with the Dutch Chamber of Commerce under number 34259528 and having its registered office at Simon Carmiggeltstraat 6-50, 1011 DJ in Amsterdam, the Netherlands, handles transactions on the Mirka online shop via secure encryption and according to strict bank
How can I receive my invoice?
The invoice will be sent to you by email once the order has been dispatched, and will include the order number and details of your order detailing the price of the items ordered, any applicable taxes and delivery charges where applicable.
Can I change my billing address?
Your order is processed as soon as the online transaction is completed. You cannot change the billing address after validating your order on the Mirka online shop.
Where is my order?
Once your order has been confirmed, you will then receive an email confirming your order. When your order leaves our warehouse, an email is sent to you confirming that it has been dispatched, parcel tracking number and a link to our service provider's website so that you can track your order in real
Can I have my order delivered abroad?
We only ship to United Kingdom mainland (excluding Northern Ireland and Scottish Highlands). To find your local Mirka distributor please contact us on 01908 866100.