Register Your Tool
All Mirka power tools have a standard two-year warranty. Get an additional 1 year of warranty free of charge by registering your tool within 30 days of purchase.
I haven't received an email confirming my order
Please check your junk/spam inbox for unwanted mail. You can contact our customer service using the online Customer service form or by email at shop.uk@mirka.com.
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Why has my card been rejected?
Only Visa and Mastercard are accepted. Please check first that your bank card is one of these cards. Also check that your bank card has not expired (see the expiry date on the front of your card) or that you have entered the required information correctly or that the payment limit on your card has n
Are payments and purchases on your site safe and secure?
Adyen N.V. ("Adyen"), a company registered with the Dutch Chamber of Commerce under number 34259528 and having its registered office at Simon Carmiggeltstraat 6-50, 1011 DJ in Amsterdam, the Netherlands, handles transactions on the Mirka online shop via secure encryption and according to strict bank
How can I receive my invoice?
The invoice will be sent to you by email once the order has been dispatched, and will include the order number and details of your order detailing the price of the items ordered, any applicable taxes and delivery charges where applicable.
Can I change my billing address?
Your order is processed as soon as the online transaction is completed. You cannot change the billing address after validating your order on the Mirka online shop.
Didn't find your answer in these FAQs?
You can consult our Mirka Frequently Asked Questions online help centre or our General Terms and Conditions of Sale, or contact our customer service via the Mirka Customer Service online form.
Where is my order?
Once your order has been confirmed, you will then receive an email confirming your order. When your order leaves our warehouse, an email is sent to you confirming that it has been dispatched, parcel tracking number and a link to our service provider's website so that you can track your order in real
Can I make changes to my order?
Your order is processed as soon as the online transaction is completed. You cannot change or cancel your order on the Mirka online shop. However, if you are a consumer, you do have a right of withdrawal. Once you have received your order, you have 14 days to return all or part of it, by contacting o
Can I place my order by telephone?
For security reasons, you cannot place an order by telephone with our customer service. You can contact us using the online form Customer service form or by email at shop.uk@mirka.com to obtain the contact details of a Mirka distributor in your area.
What should I do if my order arrives damaged or if an item is missing from my delivery?
We invite you to refuse receipt of the order or to indicate, on the delivery note with the date and signature, any reservations in a precise and reasoned manner. If you notice that one or more items are damaged or missing when you open the parcel, please make your complaint within fourteen (14) days
What should I do if an item is missing from my delivery?
Please contact our Customer Service team immediately at shop.uk@mirka.com or via the online Customer service form. Our customer service team will then contact you to find a solution.
What should I do if my parcel has not been delivered?
Please contact our Customer Service team immediately at shop.uk@mirka.com or via the online Customer service form. Our customer service team will then contact you to find a solution.
I would like to cancel my order
Your order is processed as soon as the online transaction is completed. You cannot change or cancel your order on the Mirka online shop. However, if you are a consumer, you do have a right of withdrawal. Once your order has been received, you have 14 days to return all or part of your order, by cont
How long does it take to get a refund?
We will make this refund using the same method of payment that you used for the original transaction; in any event, you will not incur any costs as a result of this refund. We may withhold the refund until we have received the goods back.
Is there a guarantee on my purchases?
Mirka has been manufacturing and selling quality products for professionals for 80 years. See our warranty conditions on Mirka Warranty 2+1. In addition to the 24-month legal guarantee, you can benefit from a free one-year guarantee extension by registering your Mirka® tool online, within 30 days of
Where do you ship products?
We only dispatch products to mainland United Kingdom (excluding Northern Ireland and Scottish Highlands).
Can I have my order sent to another delivery address?
You can specify a delivery address different from the billing address when confirming your order in the checkout.
Can I change my delivery address?
No changes can be made after an order has been confirmed.
Can I have my order delivered abroad?
We only ship to United Kingdom mainland (excluding Northern Ireland and Scottish Highlands). To find your local Mirka distributor please contact us on 01908 866100.
What is the status of my shipment?
Once your order has been confirmed, you will receive an email confirming your order. When your order leaves our warehouse, an email is sent to you confirming that it has been dispatched, a tracking number of the parcel or pallet and a link to our service provider's website for real-time tracking of