Job Description

Main Duties:

• Technical Support
  • Deliver technical support for national accounts, distributors and end-users as required.
  • Povide product training for new and existing groups, including demonstrations, best-practice guidance and process improvement.
  • Conduct on-site trials, audits and KPI measurements (Process, Products & Tooling).
  • Complete product testing and develop bespoke core product lists aligned to customer needs.
  • Attend bodyshop group review meetings when required.
  • Build strong working relationships with Mirka Field Sales Teams and Sales Support
  • Maintain strong relationships with key influencers and decision-makers within distributor networks and national end-user groups.
  • Provide technical input to support tender opportunities, trials and onboarding of new bodyshop groups.
• Sales
  • Support the National Sales Manager & Business Sector Manager with driving sales strategy and delivering the agreed Sales Approach.
  • Contribute to business development by helping to “farm” existing accounts and support the growth of new opportunities.
  • Conduct joint customer visits with Sales Managers and Regional Field Sales Teams to support product adoption and expand Mirka’s market position.
  • Up-sell and cross-sell relevant Mirka products where appropriate, ensuring technical justification and value-based recommendations.
  • Maintain a strong understanding of Mirka product ranges, competitor activity, and market trends to support sales conversations and commercial decision-making.
  • Share all relevant information with Sales Managers, sales teams and distributors promptly to ensure effective account management.
  • Provide constructive feedback to management and contribute to both technical and sales-related discussions.
  • Work closely with colleagues across Technical, Sales, and Support functions to ensure alignment and coordinated customer service.
• Administration & Reporting
  • Complete Mirka administration requirements including BSC, SAP, and MirkaNet.
  • Maintain detailed and accurate customer records in SAP to Mirka standards.
  • Ensure effective journey planning to maximise customer contact and reduce mileage.
  • Manage and record FOC goods in line with company procedures.
  • Submit expenses on time in accordance with the Expenses Guidelines.
• General
  • To carry out any reasonable management request
  • Ensure all conduct and tasks performed meet the required Mirka standard
  • Give constructive and appropriate feedback to management
  • Take part in Mirka training programmes
  • Liaise with other members of the technical team and sales team
  • Prepare, attend and contribute to Company, Team and Individual Meetings

Job Specification

Preferred Requirements

• Strong technical background with proven experience in Collision Repair environments.
• Ability to demonstrate and safely use power tools, abrasives, polishes and associated products.
• Knowledge of Sales Process
• Understanding of industry standards.
• Experience in dealing with Multi-Site Organisations

Competencies 

• Ability to build rapport and strong relationships with customers, distributors, and internal teams.
• Commercial awareness with the confidence to contribute to sales conversations.
• Ability to identify customer needs and translate these into product recommendations.
• Self-motivation and drive to support sales growth alongside delivering high-quality technical support.
• Analytical and problem-solving ability.
• Strong planning and organisational skills.
• Capable of working independently and collaboratively.
• The ability to work in a safe manner according to procedures, risk assessments and legislation, whilst using the correct PPE
• Competent user of MIQS, SAP, MirkaNet, Excel, Word, Outlook, Powerpoint

Employee to be physically capable of:

• Driving between 30-40,000 miles p.a.
• Staying away 1 to 2 nights per week on a regional & national basis
• Lifting heavy items in and out of company vehicles
• Manning trade and exhibition stands for consecutive days
• Handling and demonstrating power tools, abrasives and polishes
• Walking around customer / end-user premises and sites
• Navigate bodyshop, end-user and industrial sites safely.

Please e-mail careers.uk@mirka.com for futher information and to apply.