What should I do if my order arrives damaged or if an item is missing from my delivery?

We invite you to refuse receipt of the order or to indicate, on the delivery note with the date and signature, any reservations in a precise and reasoned manner.

If you notice that one or more items are damaged or missing when you open the parcel, please make your complaint within fourteen (14) days of the delivery date, to Customer Service, either via the online form return an item, or by email to shop.uk@mirka.com, specifying the order number concerned, detailing the items damaged or missing. If you can, please provide photographs to support your claim and also specifying the desired solution, i.e. the return, exchange or refund of the products concerned. Our customer service will then contact you. Mirka will not be able to process any claim that does not comply with these conditions.

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Where do you ship products?

We only dispatch products to mainland United Kingdom (excluding Northern Ireland and Scottish Highlands).

Can I have my order sent to another delivery address?

You can specify a delivery address different from the billing address when confirming your order in the checkout.

Can I change my delivery address?

No changes can be made after an order has been confirmed.

Do you offer express delivery?

For parcels, our service provider is UPS www.ups.com/gb/en and the estimated delivery time is 48-72 hours depending on the destination. For pallets, our service provider is DHL www.parcel.dhl.co.uk and the delivery time is 3 to 5 days depending on the destination. Delivery times are given as an indi

Is delivery free of charge?

Standard delivery is free for all orders of £50.00 or more including VAT. For orders below this amount, a delivery charge of £10.00 (incl. VAT) will be added to the price of your order when it is confirmed in the checkout.

Can my order be delivered in more than one instalment?

Items in the same order may be dispatched in several packages. The delivery note will indicate the number of packages sent. In this case, each delivery constitutes a separate delivery contract and the fact that Mirka does not deliver one or more packages or any complaint concerning one or more packa

Will I have to pay taxes for international shipments?

We only dispatch products to the United Kingdom, excluding Northern Ireland and Scottish Highlands.

Do I have to pay shipping costs for items returned to you by post?

We will pay the shipping costs for items returned to us under your statutory right of withdrawal and our customer service will email you a pre-paid returns label. Any shipping costs resulting from your choice of a service provider or type of delivery other than the standard service provider or type

Will I have to pay taxes for international shipments?

We cover the shipping costs for items returned to us under your legal right of withdrawal and our customer service department will send you a pre-paid returns label by e-mail. In the case of bulky products, Mirka reserves the right to charge shipping or collection costs for the return. The return wi

How are refunds made?

Once we have checked the quality and quantity of the products returned, we will send you an email confirming whether or not the return has been accepted. All accepted returns will result in a refund of the price corresponding to the products returned. The refund will be made by the same means of pay

When will I get my refund?

The refund will be made no later than fourteen (14) days following the date on which you received confirmation that the return had been accepted.

Are payments and purchases on your site safe and secure?

Adyen N.V. ("Adyen"), a company registered with the Dutch Chamber of Commerce under number 34259528 and having its registered office at Simon Carmiggeltstraat 6-50, 1011 DJ in Amsterdam, the Netherlands, handles transactions on the Mirka online shop via secure encryption and according to strict bank

How can I receive my invoice?

The invoice will be sent to you by email once the order has been dispatched, and will include the order number and details of your order detailing the price of the items ordered, any applicable taxes and delivery charges where applicable.

Can I change my billing address?

Your order is processed as soon as the online transaction is completed. You cannot change the billing address after validating your order on the Mirka online shop.

What should I do if an item is missing from my delivery?

Please contact our Customer Service team immediately at shop.uk@mirka.com or via the online Customer service form. Our customer service team will then contact you to find a solution.

What should I do if my parcel has not been delivered?

Please contact our Customer Service team immediately at shop.uk@mirka.com or via the online Customer service form. Our customer service team will then contact you to find a solution.

I would like to cancel my order

Your order is processed as soon as the online transaction is completed. You cannot change or cancel your order on the Mirka online shop. However, if you are a consumer, you do have a right of withdrawal. Once your order has been received, you have 14 days to return all or part of your order, by cont

How long does it take to get a refund?

We will make this refund using the same method of payment that you used for the original transaction; in any event, you will not incur any costs as a result of this refund. We may withhold the refund until we have received the goods back.

How do I return a Mirka Li-ion battery on its own or a tool fitted with a Mirka Li-ion battery?

How do I return items?

You must return the goods to the address indicated on the returns form, without undue delay and, at the latest, within fourteen (14) days of receiving the returns form. At your request, we may agree to organise collection of the goods to be returned at the location chosen by you, provided that the c