Process

•   The end user is to contact the Service Centre by completing the Organise a Repair form  
  
  • Proof of purchase
  • Warranty certificate (if registered for an extra years warranty)
  • Serial number of the machine
  • Your contact name and telephone number
  • A brief description of the fault
  • Collection address
• If covered by warranty, the service centre will arrange collection of the machine within 48 hours. For quote repairs, the customer is responsible for organising shipment to the repair centre.

Fault covered by Warranty:

• Machine will be repaired and returned to the Distributor or End User.
• Collection, repair and return will take place within 7-10 working days.
• Mirka (UK) Ltd will undertake all costs including carriage charges.
• If considered beyond economical repair, a free of charge replacement machine will be supplied.

Fault not covered by Warranty:

• Repairer will advise costs and payment methods and await agreement to pay from Distributor/End User before proceeding with repair.
• For quote repairs, the customer is responsible for organising shipment to the repair centre.

Warranty does not cover

• Any damage caused by misuse, neglect in usage or maintenance, accidents, exposure to extreme temperatures, acids, water, unsuitable storage, excessive impact or transport damages.
• Defects caused by spare parts, accessories or components other than Mirka original spare parts or accessories.
• Pneumatic tools used with non-filtrated air or without lubrication.
• Normal wear and tear items such as: backing pad, break seal, shroud, rotor, vanes, exhaust fitting, muffler, bearings, rubber mount, battery (with more than 300 charges).
• Tools that have been: modified,repaired or repair attempts (by other than Mirka authorized service), partly or completely disassembled tools.