Process

• The End User is to e-mail the Service Centre with the following information
  • Proof of purchase
  • Warranty certificate (if registered for an extra years warranty)
  • Serial number of the machine
  • Your contact name and telephone number
  • A brief description of the fault
  • Collection address
• If covered by warranty, the service centre will arrange collection of the machine in 1-2 working days. For quote repairs, the customer is responsible for organising shipment to the repair centre.

Fault covered by Warranty:

• Machine will be repaired and returned to the Distributor or End User.
• Collection, repair and return will take place within 10-14 days assuming proof of purchase is received in good time.
• Mirka (UK) Ltd will undertake all costs including carriage charges.
• If considered beyond economical repair, a free of charge replacement machine will be supplied.

Fault not covered by Warranty:

• Repairer will advise costs and payment methods and await agreement to pay from Distributor/End User before proceeding with repair.
• For quote repairs, the customer is responsible for organising shipment to the repair centre.