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Can I change my billing address?

If your order has not yet shipped, we may be able to update your billing address. Please contact our Customer Service team right away using the online Customer Service form or by email at custserv.us@mirka.com. Once your order has shipped and payment has been processed, we’re unable to make any changes to the billing address.  

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Can I place my order by telephone?

For security reasons, we cannot accept orders by phone. You may order online or contact our customer service through the online Customer Service form or by email at custserv.us@mirka.com to receive the contact details of a Mirka distributor near you.

Where do you ship products?

We currently ship orders to all 50 U.S. states. At this time, we do not ship to U.S. territories such as Puerto Rico, Guam, the U.S. Virgin Islands, or to international destinations outside the United States.

Is there a guarantee on my purchases?

Mirka tools are backed by a 2-year warranty. By registering your tool within 30 days of purchase, you’ll receive an additional 1-year extension (2+1 warranty). Visit Mirka Warranty 2+1 for details. For more information, see our Terms and Conditions.

Can I change my delivery address?

If your order has not yet shipped, we may be able to update your delivery address. Please contact our Customer Service team right away using the online Customer Service form or by emailing custserv.us@mirka.com. Once your order has shipped, we will be unable to make changes to the delivery address.

Do I have to pay shipping costs for items returned to you by post?

Customers are responsible for arranging and paying for their own return shipping. Mirka does not provide pre-paid return labels. We recommend using a trackable shipping method and keeping your tracking information until your refund has been processed. If the return is due to an error on our part—suc

How are refunds made?

Once your returned items are received and inspected at our warehouse, we’ll send you an email to confirm whether your return has been approved. Approved returns will be refunded for the price of the returned products only. Refunds are issued to the same payment method used for your original purchase

How can I receive my invoice?

You’ll receive an invoice by email once your order has shipped. It will include your order number, product details, pricing, and any applicable taxes or shipping charges. If you don’t see your invoice within a few days of shipment, please check your spam or junk folder, or contact our Customer Servi

What should I do if my parcel has not been delivered?

Please contact our Customer Service team immediately at cust-serv.us@mirka.com or via the online Customer Service form. Our customer service team will then contact you to find a solution.

How long does it take to get a refund?

Once your return is received and inspected at our warehouse, your refund will typically be processed within 5–10 business days. You’ll receive a confirmation email once your refund has been issued. All refunds are made to the original payment method used at the time of purchase. Please note that it

What is the status of my shipment?

Once your order has been confirmed, you’ll receive an email confirming your purchase. When your order leaves our warehouse, we’ll send a shipping confirmation email that includes the tracking number and a link to our carrier’s website for real-time updates on your delivery. If you haven’t received y

How long will it take to deliver my order?

Delivery times vary depending on your location. Most orders are shipped via standard ground service, and typically arrive within 2–7 business days after leaving our warehouse. You’ll receive a shipping confirmation email with tracking information once your order has shipped, so you can follow your d

Can I return an undamaged item?

Yes, you can return undamaged items as long as they meet our return policy conditions. Items returned within 90 days of purchase may be eligible for a refund. After 90 days, a 20% restocking fee will apply. All products must be in new, resalable condition with original packaging. Returns of disconti

How do I return items?

You can return most items purchased from Mirka as long as they meet our return policy requirements. Items must be in new, resalable condition and returned in their original packaging. Items may be returned within 12 months of purchase. Returns made after 90 days are subject to a 20% restocking fee.

Why did my payment fail or my card get declined?

Payments can fail or be declined for several common reasons: The card information (number, expiration date, or security code) was entered incorrectly — please double-check and try again. The billing address you entered doesn’t match what’s on file with your bank. Your card has expired. The purchase