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Keep your tools in excellent shape on myMirka where you can register, manage and order repair for your tools.

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Do you offer express delivery?

At this time, we do not offer expedited delivery on any orders.

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Can I change or cancel my order?

If your order has not yet shipped from our warehouse, we may be able to make changes for you. Please contact our Customer Service team as soon as possible using the online Customer Service form or email us at custserv.us@mirka.com. If your order has already shipped, you’ll need to wait until it arri

Can I place my order by telephone?

For security reasons, we cannot accept orders by phone. You may order online or contact our customer service through the online Customer Service form or by email at custserv.us@mirka.com to receive the contact details of a Mirka distributor near you.

What should I do if my parcel has not been delivered?

Please contact our Customer Service team immediately at cust-serv.us@mirka.com or via the online Customer Service form. Our customer service team will then contact you to find a solution.

How long does it take to get a refund?

Once your return is received and inspected at our warehouse, your refund will typically be processed within 5–10 business days. You’ll receive a confirmation email once your refund has been issued. All refunds are made to the original payment method used at the time of purchase. Please note that it

Where do you ship products?

We currently ship orders to all 50 U.S. states. At this time, we do not ship to U.S. territories such as Puerto Rico, Guam, the U.S. Virgin Islands, or to international destinations outside the United States.

Can I change my delivery address?

If your order has not yet shipped, we may be able to update your delivery address. Please contact our Customer Service team right away using the online Customer Service form or by emailing custserv.us@mirka.com. Once your order has shipped, we will be unable to make changes to the delivery address.

What is the status of my shipment?

Once your order has been confirmed, you’ll receive an email confirming your purchase. When your order leaves our warehouse, we’ll send a shipping confirmation email that includes the tracking number and a link to our carrier’s website for real-time updates on your delivery. If you haven’t received y

How long will it take to deliver my order?

Delivery times vary depending on your location. Most orders are shipped via standard ground service, and typically arrive within 2–7 business days after leaving our warehouse. You’ll receive a shipping confirmation email with tracking information once your order has shipped, so you can follow your d

Do I have to pay shipping costs for items returned to you by post?

Customers are responsible for arranging and paying for their own return shipping. Mirka does not provide pre-paid return labels. We recommend using a trackable shipping method and keeping your tracking information until your refund has been processed. If the return is due to an error on our part—suc

How are refunds made?

Once your returned items are received and inspected at our warehouse, we’ll send you an email to confirm whether your return has been approved. Approved returns will be refunded for the price of the returned products only. Refunds are issued to the same payment method used for your original purchase

Why did my payment fail or my card get declined?

Payments can fail or be declined for several common reasons: The card information (number, expiration date, or security code) was entered incorrectly — please double-check and try again. The billing address you entered doesn’t match what’s on file with your bank. Your card has expired. The purchase

Didn't find your answer in these FAQs?

If you didn’t find the answer you were looking for, please visit our Mirka Help Center or contact our customer service team through the online Customer Service form. We’re happy to help.

How can I receive my invoice?

You’ll receive an invoice by email once your order has shipped. It will include your order number, product details, pricing, and any applicable taxes or shipping charges. If you don’t see your invoice within a few days of shipment, please check your spam or junk folder, or contact our Customer Servi

Can I change my billing address?

If your order has not yet shipped, we may be able to update your billing address. Please contact our Customer Service team right away using the online Customer Service form or by email at custserv.us@mirka.com. Once your order has shipped and payment has been processed, we’re unable to make any chan

Is there a guarantee on my purchases?

Mirka tools are backed by a 2-year warranty. By registering your tool within 30 days of purchase, you’ll receive an additional 1-year extension (2+1 warranty). Visit Mirka Warranty 2+1 for details. For more information, see our Terms and Conditions.