The following companies are appointed as authorised repairers for all electrical tools and equipment supplied by Mirka (UK) Limited.
England, Wales & Scotland
Master Tool Services
Tel: 0808 178 1345 (Free from a landline, mobile networks may vary.)
Email: enquiries@master-toolservices.co.uk
Opening Hours
Mon - Thurs: 08.30 - 17.00
Friday 08:30 – 16:00
Saturday, Sunday and Bank Holidays: Closed
Northern Ireland and Ireland
Lamont Industrial Limited
Tel: 02825 881231
Fax: 02825 880883
Email: sales@lamontindustrial.co.uk
Process
- The End User is to e-mail the Service Centre with the following information
- Proof of purchase
- Warranty certificate (if registered for an extra years warranty)
- Serial number of the machine
- Your contact name and telephone number
- A brief description of the fault
- Collection address
- The service centre will arrange collection of the machine the next working day.
Fault covered by Warranty:
- Machine will be repaired and returned to the Distributor or End User.
- Collection, repair and return will take place within 7 - 10 days assuming proof of purchase is received in good time.
- Mirka (UK) Ltd will undertake all costs including carriage charges.
- If considered beyond economical repair, a free of charge replacement machine will be supplied.
Fault not covered by Warranty:
- Repairer will advise costs and payment methods and await agreement to pay from Distributor/End User before proceeding with repair.