Repair and Maintenance

Process

  • The End User is to e-mail the Service Centre with the following information
    • Proof of purchase
    • Warranty certificate (if registered for an extra years warranty)
    • Serial number of the machine
    • Your contact name and telephone number
    • A brief description of the fault
    • Collection address
  • The service centre will arrange collection of the machine the next working day for warranty repairs only, all non warranty repairs will require the customer to send the tool to the repair centre. (We recommend obtaining proof of postage).

Fault covered by Warranty and Non-Warranty Repairs:

  • Machine will be repaired and returned to the Distributor or End User.
  • Collection, repair and return will take place within 5 - 7 days assuming proof of purchase is received in good time.
  • Mirka (UK) Ltd will undertake all costs including carriage charges.
  • If considered beyond economical repair, a free of charge replacement machine will be supplied.

Fault not covered by Warranty and Non-Warranty Repairs:

  • Inspection fee will need to be paid once the machine has arrived before any assessment is carried out.

  • Repairer will advise repair costs, and return carriage charge and payment methods and await agreement to pay from Distributor/End User before proceeding with repair.

 

The following companies are appointed as authorised repairers for all electrical tools and equipment supplied by Mirka (UK) Limited.

England, Wales & Scotland

Master Tool Services
Tel: 0808 178 1345 (Free from a landline, mobile networks may vary.)
Email: enquiries@master-toolservices.co.uk

Opening Hours
Mon - Thurs: 08.30 - 17.00
Friday 08:30 – 16:00
 Saturday, Sunday and Bank Holidays: Closed 

 

 

Northern Ireland and Ireland

Lamont  Industrial Limited
Tel: 02825 881231
Fax: 02825 880883
Email: sales@lamontindustrial.co.uk

 

 

Machine Repair and Maintenance Form

1. CONTACT DETAILS
 
 
Please choose if you are an end-user or distributor

 
2. TOOL & REPAIR INFORMATION
 
Please enter the serial number for the machine here. If you have any other machines that require a repair then please complete a new form for each machine.
 
 
Nature of Fault









 
By entering an amount here we will proceed to carry out the required repairs up to that value without contacting you. If the repairs are more than this amount we will provide you with a quotation before commencing the repair.
 
 
I have read and accept Mirka’s privacy policy available at https://www.mirka.com/top/privacy-policy*
 
I agree that my contact details can be used for customer services, marketing communications and technical support
 
Thank you for completing the Repair Request form. If you have pre-authorised a repair limit we will arrange for collection of your machine, otherwise we will send you a quotation by email for the required repairs.
 
* Required fields