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Need a Repair?

Complete our repair form for a convenient way to organise your repair. Your repair request will automotically be sent to our authorised service centres with all the information they need. 

Organise A Repair

England, Wales & Scotland

Master Tool Services
Tel: 0808 178 1345 (Free from a landline, mobile networks may vary.)

Email: enquiries@master-toolservices.co.uk

Opening Hours
Mon - Thurs: 09.00 - 17.00
Friday 09:00 – 16:00
Saturday, Sunday and Bank Holidays: Closed

Northern Ireland and Ireland

Lamont Industrial Limited
Tel: 02825 881231
Fax: 02825 880883
Email: repairs@lamontindustrial.co.uk

Opening Hours
Mon - Thurs: 08.30 - 17.00
Friday 08:30 – 15:30
Saturday, Sunday and Bank Holidays: Closed

Process

  • The End User is to e-mail the Service Centre with the following information
    • Proof of purchase
    • Warranty certificate (if registered for an extra years warranty)
    • Serial number of the machine
    • Your contact name and telephone number
    • A brief description of the fault
    • Collection address
  • If covered by warranty, the service centre will arrange collection of the machine in 1-2 working days. For quote repairs, the customer is responsible for organising shipment to the repair centre.

Fault covered by Warranty:

  • Machine will be repaired and returned to the Distributor or End User.
  • Collection, repair and return will take place within 7 - 10 days assuming proof of purchase is received in good time.
  • Mirka (UK) Ltd will undertake all costs including carriage charges.
  • If considered beyond economical repair, a free of charge replacement machine will be supplied.

Fault not covered by Warranty:

  • Repairer will advise costs and payment methods and await agreement to pay from Distributor/End User before proceeding with repair.
  • For quote repairs, the customer is responsible for organising shipment to the repair centre.

Important

Due to the unknown nature of any dust collected and its possible contents, and to ensure the Health & Safety of all concerned, All Dust Extraction units MUST be emptied and cleaned before being collected, Failure to do so will result in the unit being returned without any inspections  or repairs carried out.

Please also ensure both Dust Extraction Units & Miro Wall Sanders are well protected, when boxed ready for shipping.

Please have the unit(s) securely packaged and protected and ready for collection. We cannot accept any responsibility for damage caused during transportation.

Please do not use any packaging showing any hazardous material symbols as this will delay your package.

Download a PDF leaflet of this information.

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