Process
- The End User is to e-mail the Service Centre with the following information
- Proof of purchase
- Warranty certificate (if registered for an extra years warranty)
- Serial number of the machine
- Your contact name and telephone number
- A brief description of the fault
- Collection address
- The service centre will arrange collection of the machine for warranty repairs only, all non warranty repairs will require the customer to send the tool to the repair centre. (We recommend obtaining proof of postage).
Fault covered by Warranty and Non-Warranty Repairs:
- Machine will be repaired and returned to the Distributor or End User.
- Collection, repair and return will take place within 5 - 7 days assuming proof of purchase is received in good time.
- Mirka (UK) Ltd will undertake all costs including carriage charges.
- If considered beyond economical repair, a free of charge replacement machine will be supplied.
Fault not covered by Warranty and Non-Warranty Repairs:
The following companies are appointed as authorised repairers for all electrical tools and equipment supplied by Mirka (UK) Limited.
England, Wales & Scotland
Master Tool Services
Tel: 0808 178 1345 (Free from a landline, mobile networks may vary.)
Email: enquiries@master-toolservices.co.uk
Opening Hours
Mon - Thurs: 08.30 - 17.00
Friday 08:30 – 16:00
Saturday, Sunday and Bank Holidays: Closed
Northern Ireland and Ireland
Lamont Industrial Limited
Tel: 02825 881231
Fax: 02825 880883
Email: sales@lamontindustrial.co.uk