I haven't received an email confirming my order

Can I place my order by telephone?

For security reasons, you cannot place an order by telephone with our customer service. You can contact us using the online form Customer service form or by email at shop.uk@mirka.com to obtain the contact details of a Mirka distributor in your area.

What should I do if my order arrives damaged or if an item is missing from my delivery?

We invite you to refuse receipt of the order or to indicate, on the delivery note with the date and signature, any reservations in a precise and reasoned manner. If you notice that one or more items are damaged or missing when you open the parcel, please make your complaint within fourteen (14) days

Is there a guarantee on my purchases?

Mirka has been manufacturing and selling quality products for professionals for 80 years. See our warranty conditions on Mirka Warranty 2+1. In addition to the 24-month legal guarantee, you can benefit from a free one-year guarantee extension by registering your Mirka® tool online, within 30 days of

Can I have my order delivered abroad?

We only ship to United Kingdom mainland (excluding Northern Ireland and Scottish Highlands). To find your local Mirka distributor please contact us on 01908 866100.

What is the status of my shipment?

Once your order has been confirmed, you will receive an email confirming your order. When your order leaves our warehouse, an email is sent to you confirming that it has been dispatched, a tracking number of the parcel or pallet and a link to our service provider's website for real-time tracking of

Where do you ship products?

We only dispatch products to mainland United Kingdom (excluding Northern Ireland and Scottish Highlands).

How long will it take to deliver my order?

For parcels, the estimated delivery time is between 48h-72h depending on the destination, and for pallets between 3 and 5 days, from the date and time of the order confirmation. Departures are from Monday to Friday, except on public holidays. This being the case, the estimated delivery time is given

Can I have my order sent to another delivery address?

You can specify a delivery address different from the billing address when confirming your order in the checkout.

Can I set a delivery date?

You cannot set your own delivery date, unless this is offered by the carrier.

Can I change my delivery address?

No changes can be made after an order has been confirmed.

What can I return?

As a consumer, you have a legal right of withdrawal. Once you have received your order, you have 14 days to return all or part of it, by contacting our customer service using the online return item form or by email to shop.uk@mirka.com, who will then contact you to organise the return and refund. In

Do you offer express delivery?

For parcels, our service provider is UPS www.ups.com/gb/en and the estimated delivery time is 48-72 hours depending on the destination. For pallets, our service provider is DHL www.parcel.dhl.co.uk and the delivery time is 3 to 5 days depending on the destination. Delivery times are given as an indi

How do I return items?

You must return the goods to the address indicated on the returns form, without undue delay and, at the latest, within fourteen (14) days of receiving the returns form. At your request, we may agree to organise collection of the goods to be returned at the location chosen by you, provided that the c

Is delivery free of charge?

Standard delivery is free for all orders of £50.00 or more including VAT. For orders below this amount, a delivery charge of £10.00 (incl. VAT) will be added to the price of your order when it is confirmed in the checkout.

Payment has failed or is pending

Payments often fail because a credit card has expired or incorrect information has been entered. Your bank may also refuse an online payment if the amount of the transaction exceeds the payment limit authorised by your bank for your card. Your bank card may simply not be set up to make online transa

Can my order be delivered in more than one instalment?

Items in the same order may be dispatched in several packages. The delivery note will indicate the number of packages sent. In this case, each delivery constitutes a separate delivery contract and the fact that Mirka does not deliver one or more packages or any complaint concerning one or more packa

What payment methods are accepted?

Payment must be made in cash at the time of ordering in checkout by credit card. Only Visa and Mastercard are accepted.

Will I have to pay taxes for international shipments?

We only dispatch products to the United Kingdom, excluding Northern Ireland and Scottish Highlands.

Why has my card been rejected?

Only Visa and Mastercard are accepted. Please check first that your bank card is one of these cards. Also check that your bank card has not expired (see the expiry date on the front of your card) or that you have entered the required information correctly or that the payment limit on your card has n

Do I have to pay shipping costs for items returned to you by post?

We will pay the shipping costs for items returned to us under your statutory right of withdrawal and our customer service will email you a pre-paid returns label. Any shipping costs resulting from your choice of a service provider or type of delivery other than the standard service provider or type

I haven't received an email confirming my order

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