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What is the status of my shipment?

Once your order has been confirmed, you will receive an email confirming your order. When your order leaves our warehouse, an email is sent to you confirming that it has been dispatched, a tracking number of the parcel or pallet and a link to our service provider's website for real-time tracking of your order.

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I would like to cancel my order

Your order is processed as soon as the online transaction is completed. You cannot change or cancel your order on the Mirka online shop. However, if you are a consumer, you do have a right of withdrawal. Once your order has been received, you have 14 days to return all or part of your order, by cont

How long does it take to get a refund?

We will make this refund using the same method of payment that you used for the original transaction; in any event, you will not incur any costs as a result of this refund. We may withhold the refund until we have received the goods back.

Where do you ship products?

We only dispatch products to mainland United Kingdom (excluding Northern Ireland and Scottish Highlands).

Do you offer express delivery?

For parcels, our service provider is UPS www.ups.com/gb/en and the estimated delivery time is 48-72 hours depending on the destination. For pallets, our service provider is DHL www.parcel.dhl.co.uk and the delivery time is 3 to 5 days depending on the destination. Delivery times are given as an indi

Is delivery free of charge?

Standard delivery is free for all orders of £50.00 or more including VAT. For orders below this amount, a delivery charge of £10.00 (incl. VAT) will be added to the price of your order when it is confirmed in the checkout.

Can my order be delivered in more than one instalment?

Items in the same order may be dispatched in several packages. The delivery note will indicate the number of packages sent. In this case, each delivery constitutes a separate delivery contract and the fact that Mirka does not deliver one or more packages or any complaint concerning one or more packa

Where is my order?

Once your order has been confirmed, you will then receive an email confirming your order. When your order leaves our warehouse, an email is sent to you confirming that it has been dispatched, parcel tracking number and a link to our service provider's website so that you can track your order in real

Can I have my order delivered abroad?

We only ship to United Kingdom mainland (excluding Northern Ireland and Scottish Highlands). To find your local Mirka distributor please contact us on 01908 866100.

Do I have to pay shipping costs for items returned to you by post?

We will pay the shipping costs for items returned to us under your statutory right of withdrawal and our customer service will email you a pre-paid returns label. Any shipping costs resulting from your choice of a service provider or type of delivery other than the standard service provider or type

Will I have to pay taxes for international shipments?

We cover the shipping costs for items returned to us under your legal right of withdrawal and our customer service department will send you a pre-paid returns label by e-mail. In the case of bulky products, Mirka reserves the right to charge shipping or collection costs for the return. The return wi

How long will it take to deliver my order?

For parcels, the estimated delivery time is between 48h-72h depending on the destination, and for pallets between 3 and 5 days, from the date and time of the order confirmation. Departures are from Monday to Friday, except on public holidays. This being the case, the estimated delivery time is given

How are refunds made?

Once we have checked the quality and quantity of the products returned, we will send you an email confirming whether or not the return has been accepted. All accepted returns will result in a refund of the price corresponding to the products returned. The refund will be made by the same means of pay

Can I set a delivery date?

You cannot set your own delivery date, unless this is offered by the carrier.

When will I get my refund?

The refund will be made no later than fourteen (14) days following the date on which you received confirmation that the return had been accepted.

What can I return?

As a consumer, you have a legal right of withdrawal. Once you have received your order, you have 14 days to return all or part of it, by contacting our customer service using the online return item form or by email to shop.uk@mirka.com, who will then contact you to organise the return and refund. In